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Do you post tickets?
No. Once you have booked your ticket you will receive a unique confirmation code by email. Simply print this code, then present it at the ticket booth before boarding the tour.
Where do we board the vehicle?
You board the vehicle at the Meridian Aquaport. You'll receive a printable map with your e-ticket.
Can we hail it like a taxi, or a bus?
No. This is a non-stop tour, and not a bus service. In order to board the machine you must purchase a ticket and board at the Aquaport.
Where do we get tickets?
The Ticket Booth is at the Aquaport. The quickest and easiest way to purchase a ticket is to buy one online using this website.
Do I need to book in advance?
You do not need to book in advance but it is recommended as tours fill quickly and you may have to wait for a later tour. In high season you may need to wait for a different day.
How much does it cost?
Please see here for our latest prices.
Are there refreshments on board?
There are no refreshments on board.
Can we bring our own?
You are welcome to bring your own on board as long as they are used responsibly and rubbish taken with when you leave the tour. DO NOT THROW ANYTHING OFF THE VEHICLE.
Do you Offer Group Discount?
There is a family ticket available for four people (max 2 adults). Please contact us for a competitive price for the hire of the whole machine.
What is the capacity of the Machines?
The Machines have a capacity of 28 people.
Can I book the vehicle exclusively?
Yes, please contact us for further details.
Do we have a tour guide?
Yes, there is a guide on the tour with you giving you a commentary as you go.
What is the likelihood of a route change?
A route change would only happen due to unsuitable external conditions (e.g. road or bad weather).
How long does the tour last?
The Tour lasts approximately 1 hour, but may be delayed due to circumstances beyond our control.
Are we allowed to take wheel-chairs, buggies etc on board?
There is no storage space on the machine, and therefore buggies etc are not allowed on board but may be left at the Aquaport at your own risk.
Do we get wet?
This is not a wet attraction, however due to wind or wave conditions, there may be some spray into the cabin.
What happens if I am not satisfied with the tour?
If you are not happy with the tour please contact us to discuss your grievance.
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