Tickets:

Tickets are non-refundable / non-transferable. No refunds will be given for a missed departure - please advise your mobile number at the time of booking so that you can be contacted in the unlikely event that tours are delayed. If you are delayed or unable to make a tour through circumstances beyond your control, we may offer an alternative day or time, but only if prior notice is given and at the managers discretion.

Tour Departures

Please report to our Customer Services representative at the ticket office no later than 15 minutes prior to the departure time of your booked tour. Booking well in advance is recommended as seating is available on a first come, first serve basis.

Smoking

Smoking, eating and drinking is NOT permitted on the vehicle.

Children

An adult must accompany children aged seventeen (17) and under. There are no storage facilities on the vehicles and therefore buggies are NOT permitted on board but can be left with our guide at your own risk. Due to the length and nature of the tour we do not recommend children under the age of 3 to participate.

Lost Property

Whilst every effort is made to return lost property, Meridian Duck Tours Ltd cannot be held responsible for property left on the vehicle and will only be retained for one day at our ticket office at North Greenwich tube station by the o2.

Accident or Loss

We do not accept any liability for loss, damage, delay, inconvenience or direct or consequential loss, however caused (except for death or personal injury) unless due to our employees' negligenge.

Refunds

Refunds are only permitted for the following reasons: - Low capacity (if an alternative time cannot be agreed). Bad weather that does not permit the tour to run, Tour is delayed MORE than one hour. The tour is partially completed (only 50% of these circumstances).

Tour Changes

Each tour operates subject to sufficient demand, tours with a low capacity may be cancelled without prior notice. We will offer you an alternative time slot at your convenience or a full refund. In the event of road conditions en-route preventing the tour as advertised being operated, every endeavour will be made to substitute an alternative route, but Meridian Duck Tours Limited reserves the right to cancel or alter arrangements.

Passengers can claim a full refund, change of date or gift voucher prior to tour commencing, if unhappy with change of routing due to reasons beyond our control (i.e road closures, marching, etc).

Tours may be subject to delays and duration longer than advertised due to road and river conditions. Please take this point into consideration when choosing a time slot (especially if you have other arrangements planned).

General Conditions

We may at our discretion, require any person to withdraw from any tour if we deem their behaviour offensive of a nuisance to other passengers and we shall have no further liability. All matters concerning this booking shall to subject to English Law.