The Tour

The tour will follow the route advertised on this website. It will depart from the big yellow Duck Stop next to North Greenwich tube and bus station. Customers are required to present themselves to a member of staff at the departure point no later than 15 minutes before the departure time indicated on your booking. Seating will be on a first come, first serve basis.

The company reserves the right to amend the route of the tour as advertised at its discretion. The main reasons the tour might need to be re-routed is in the event of road conditions or other intervening events which affect the operation of the advertised tour. The company will endeavour to ensure that any alternate route does not detract from customers' experience.

In the event that it is necessary to change the routing of the tour, customers are entitled to claim a full refund or to change their booking provided they do so prior to their booked tour commencing.

Booking

Tickets are available either from the company's ticket office or website. Save for the following circumstances, they are non-refundable and non-transferable:

• If for reasons beyond the company's control any alternate route to that advertised is to be followed and the claim for a refund/transfer is made prior to that tour commencing;
• Inclement weather which prevents the tour proceeding within an hour of the booked departure time;
• The tour is only partially completed (for example, by reason of inclement weather, necessary re-routing etc). In such circumstances, only 50% of the ticket price will be refunded;
• In the event that the vehicle has too low a capacity to run and an alternative time cannot be agreed.

Please note that if you miss your allocated departure, it will be at the sole discretion of the manager as to whether or not you will be provided with an alternative day or time. You will not be provided with a refund.

Circumstances where such an alternative day or time might be offered are where you are delayed or unable to make the tour through circumstances which are wholly beyond your control. If this should arise, please ensure that as much prior notice is given to the company as possible.

On Board

Please note that Meridian Ducks Limited is a non-smoking company and smoking is not permitted on our vehicles.

Food and drink is not to be consumed on the vehicle.

Meridian Ducks Limited is a responsible company and takes the issue of pollution and littering very seriously. Please do not dispose of anything over the side of the vehicle.

When you leave the vehicle, please check to make sure that you have taken all your belongings with you. If you do leave any property on the vehicle, whilst the company will make every effort to return it to you, it cannot be held responsible for it. In the event that you do leave your belongings on the vehicle please contact the company and arrange for its collection as soon as possible.

Large or bulky items, such as backpacks and buggies are not be to brought onto the vehicle. The company does not have any specific storage facilities. However, if necessary, Meridian Ducks Limited will allow such items to be kept at the ticket office for the duration of your tour. Please note, however, that doing so is entirely at your own risk and Meridian Ducks Limited will not accept liability for any items that are lost or damaged.

When on board, please listen to the guide's safety instructions. Do not hesitate to ask any questions if you have any. Customers should remain seated at all times during the tour and parents are requested to keep control of their children at all times. It is a requirement that an adult must accompany any child under 17 and no children below the age of 1 will be allowed on the tour.

Finally, please note that the company does not accept any liability for loss or damage or delay or inconvenience howsoever the same are caused, save for death or personal injury unless they are a result of the negligence of employees of the company.